Complete Credit Solutions (CCS)

"Being a GRC professional, you are able to make a difference"

Meet Andrea Ong, a working mom, a trailblazer, and the Head of GRC at Complete Credit Solutions (CCS). CCS was founded 11 years ago, and primarily operates in debt acquisition and debt collection. Andrea juggles the dual roles of a mother and a leader, striving to create the best life for her children while transforming her industry.

"The story of how CCS grew has been nothing short of remarkable. I am very privileged to be part of their journey. Being a GRC professional, you are able to make a difference." 

Chaos isn't in Andrea's vocabulary. She thrives on order and efficiency, both at home and in her professional life. This is where Ansarada’s GRC solution comes into play. It’s Andrea's secret weapon against chaos, bringing streamlined processes, risk management, and compliance to CCS.

With Ansarada's advanced monitoring, reporting, and analytic capabilities, Andrea has brought a new level of precision and insight to CCS’s GRC activities. The solution has not only automated and simplified critical business processes, but also freed up valuable time - time that Andrea can spend focusing on what truly matters, her children and strategic initiatives for CCS.

"We've been using the Ansarada platform since 2021. Just the overall monitoring, reporting and analytical capabilities makes my life as a risk manager so much easier. I've used a lot of GRC systems in my time! Ansarada's GRC platform is pretty much at the top of my list. It's basically a one-stop-shop I would call it; everything from our risk register to our controls register to our compliance obligations register, incident management - you can tell that we use it pretty much for our whole GRC suite," said Andrea.

"I do see a connection between my  personal life, my work needs and what Ansarada provides. As a mum, I do need to be organized, I do need to stay on top of my personal calendar as much as I'm staying on top of my work calendar. I cannot stand chaos, I cannot stand clutter...I think that's where we're aligned - I like to stay on top of things and bring chaos to order."