Business readiness

IT Systems Reliability

What is IT Systems Reliability ?

An IT systems reliability report provides details on potential disruptions which may occur in the operations of your IT systems (software, hardware or a network) in a specified environment, with a certain project launch, upgrade or on an ongoing basis.

An IT systems reliability report identifies your IT systems’ abilities to perform a certain function and operations in response to a project need or upgrade, without any performance issues or potentially failure. It specifies whether your IT systems can deliver outcomes of the assigned tasks in a specified environment and time period. (Whether current or in terms of scalability.

The report also keeps track of your current IT systems and any procedures in fault detection.

An IT systems reliability report covers the following:

  • Down-Time Statistics: A record of any IT system failure or “down time”
  • Disaster Recovery Plans: Internal processes and procedures to protect and recover your company’s IT systems
  • Back-up Process: The process of storing and archiving essential business data that can be restored in the case of any system failure or data loss

Why is IT Systems Reliability important for business today?

An IT systems reliability report enables your company to:

  • Determine the possibility of any disruption in operations to your company’s IT systems
  • Assess the frequency and nature of IT system problems in your company
  • Identify the reasons behind historical issues to formulate necessary processes and strategies
  • Predict the possibility of future IT system issues by analyzing current and historical data
  • Mitigate against the risk of loss of crucial business data by creating back up strategies
  • Estimate the resources (time, cost and staff) required to resolve an IT issue

Why is IT Systems Reliability important for an event tomorrow?

An IT systems reliability report is important for an event tomorrow, as it helps:

  • Assess the reasons behind each issue and the strategy formulated by your company to increase IT systems’ reliability
  • Evaluate the impact of IT system failure on the financial and operational performance of your company
  • Assess the degree of technical capabilities of your company to predict, mitigate and resolve any IT issues
  • Evaluate your company’s internal processes of detecting and resolving IT system issues
  • Assess the dependence on third parties to resolve any IT issues
  • Address scalability and long terms use of your IT systems

Pros of addressing IT Systems Reliability

  • Save on financial and operational resources by detecting IT issues early
  • Ensure safety of critical business data by creating regular back-ups and formulating disaster recovery plans
  • Ensure smooth business operations by tracking and documenting down-time statistics and allow your company to take timely corrective action
  • Facilitate the introduction and implementation of internal processes to avoid and manage IT system issues
  • Ensure consistency of IT system performance and reliability across your company’s offices
  • Allows your business to have a long term plan with scalability of current IT systems

Cons of not addressing this topic

  • Negative financial performance as IT system failures are not addressed
  • Increase in the risk of data loss as backup processes are not formulated or implemented
  • Reduction in the reliability of your IT systems without tracking system down-time
  • Negative company’s reputation with reduced consumer confidence in the reliability of your IT systems
  • Waste of your employees’ time and company resources with ongoing IT issues.

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