Frequently asked questions

Your most pressing questions, answered right here

For product support, our Help & Support library features video training sessions and hundreds of articles to help you elevate your business to the next level.

Ansarada opened its doors in 2005, and today has offices all around the world. We’ve handled more than 23,000 transactions, large and small for all manner of clients. Our people are highly experienced in every facet of deal preparation and execution. That’s what we do all day, every day - help businesses and their advisors reach the next critical outcome.

Ansarada works with leading dealmakers and companies around the globe including investment banks, law firms, accountancy firms, private equity, corporates and government. Get to know our clients.

Ansarada data room software is designed to help you realize and raise the potential of your business - every step of the way. Our event preparation tools allow you to seamlessly sync information siloed across your business into a single source of truth containing your most accurate and up-to-date information.

Our scorecards allow you to assess the current state of your business, understand which areas of your business require your immediate attention, and develop pathways to optimize event readiness. Built-in education, collaboration, and integration tools are designed to ensure success regardless of your experience level or the complexity of your transaction.

When you’re ready to go to market, your Ansarada Virtual Data Room will ensure you can run your transaction as you see fit while reducing risk, stress, and time typically spent on menial deal upkeep.

Your external parties can easily find what’s relevant to them and get answers to their questions quickly without frustrations. Your team is supported through features like intelligently designed reports that track activity and levels of engagement, intuitive document security controls to protect your information, and proactive assistance from our support team who have guided more than 23,000 successful deals.

Using Ansarada makes it easier for dealmakers and business leaders to focus on what they do best - driving a successful result in less time, for less money.

When you first sign up with Ansarada, our friendly support team will work with your team to provide immediate access to your key stakeholder(s) and get you onboarded onto the platform. From here, setting up your pathway is an easy process that will allow you to better understand where your business stands today, and highlight key areas of focus to raise its potential. Teams on our 360 plan will also be engaged with a dedicated Customer Success Manager who will work alongside you to understand your deal and highlight the best path forward for your business.

Information and settings from an existing Pathway can be transferred to a new room with the click of a button, allowing you to continue to set up your project as documents are transferred in the background. You can also ask our friendly client success team to do it for you.

If you’re new to Ansarada and would like a fully functional demo platform to play with, just contact us and we will get you set up in no time.

Our Client Success team can provide you with a new room within an hour of signing your agreement, should you require immediate access.  

Of course. In fact, please do. We know that once you see Ansarada in action you’ll want to try us. All you have to do is say when.

We offer a range of plans from 250MB up to unlimited data. Each plan is based on data usage. All of our plans include unlimited users to give you confidence and certainty. Now you can invite as many users as you like. Check out our online pricing.

It couldn’t be easier. With one action an entire folder structure sitting on your desktop can be transferred from your computer to your Scorecard. Or simply sync your information where it lives today through integrations with top providers like Google Drive, Dropbox, OneDrive, Box and others - ensuring your information is always accurate and up-to-date with no required changes in behaviour from your team

We’re passionate about simplicity, so our platform is designed to provide an intuitive, user-friendly experience. That said, when you first begin or if you ever have any questions, our client success team is always ready to walk you through the platform to ensure you’re set up for success.

On demand, 24/7 service is guaranteed. We also offer an extensive library of Online Help resources featuring hundreds of articles and videos to answer your most pressing questions and elevate your business to its optimal state of readiness.

A number of our support staff are multilingual but our primary support language is English.

No. There's no need for any downloads or plugins; you'll have immediate access. Whether you’re sitting at your desk or running between meetings, you’re always connected. Ansarada access is just a few clicks away, regardless of operating system or browser.

It takes all kinds of file types to successfully execute a transaction, which is why we support any file format. So whether you have normal disclosure documents, special supporting information or even cryptic technical data, it can all be uploaded to your platform.

Ansarada works on all current operating systems and browsers. Some older systems and browsers are unsupported in line with information security best practices.

Yes. With dealmakers on the road and working around the clock, we make sure we work on everything you work on.

Due to the sensitive nature of the data that passes through our products, security and privacy have always been paramount at Ansarada. Ansarada is proud to be both GDPR compliant and accredited to the holy grail of security certifications – the industry-recognised standard ISO 27001. To attain that accreditation, we’re regularly audited by Lloyds Quality Register against 135 individual security policies, procedures and techniques.

We offer local document storage in Europe, South-East Asia, the United States, and Australia, while operating 2 separate active data centers mirroring each other to take care of even the most extreme scenarios. All equipment in each data center is redundant; there is no single point of failure on any hardware or software.

Yes. And we do. We’ve handled multi-billion dollar deals for clients all over the world. We’re set up to handle large scale international transactions that need high levels of inquiry and administration support.

Yes. Our platform is designed not only to support smaller transactions, but to ensure you are prepared for financial events - like an audit or multiple rounds of funding - that may lead up to an eventual exit.

When you’re ready to execute, Ansarada provides the most intuitive room experience on the market - ensuring that your outside parties can easily find the information they need and stay engaged throughout the process.

Thirteen: English, French, German, Russian, Italian, Dutch, Spanish (Spain), Spanish (Latin America), Portuguese (Brazil), Korean, Japanese, Simplified Chinese and Traditional Chinese.

Yes. And outside. With post-download reporting options, you can track views on documents long after they’ve left the room. Ansarada also offers customized summaries and granular reporting across all users, documents and Q&A activity. These secure, legal grade reports can be retrieved at any time in the process, while our Bidder Engagement Score uses machine learning backed by over 23,000 deals to give you insight you won’t find anywhere else.